Returns & Refunds

Final-sale items

Hand-tied fishing flies and fly-tying materials are generally final sale. We do not accept returns or exchanges for a change of mind, an accidental duplicate order, or a customer-selected pattern, size, color, or material that was correctly described and supplied, except where applicable law requires otherwise. Many tying materials are limited-run, pre-owned, or one-of-a-kind; their condition and natural variations are described in individual listings.

Damaged, defective, or incorrect orders

If something arrives damaged, defective, materially different from its description, or incorrect, please contact RiverTied promptly with your order number and a brief explanation. Photos are helpful when available but are not required to exercise your legal rights. We will review the issue and work with you on an appropriate resolution.

Fly-tying material replacements

Exact match available: If the same material, in the same listed color, grade, quantity, and condition, is in stock, we will replace the affected item with that identical material, subject to any remedy you are entitled to under applicable law.

Unique or sold-out material: Because much of our material inventory is unique, an exact replacement may not exist. In that case, we will do our best to find a comparable item from our current inventory and explain any differences in type, color, grade, quantity, and condition. We will obtain your approval before sending a substitute; a different material will never be sent without your agreement.

No suitable replacement: If we cannot offer an appropriate alternative, or you do not accept the proposed substitute, we will arrange a refund for the affected item where appropriate, or provide any other remedy required by law. We do not require customers to accept store credit or a substitute in place of a legally required refund.

Hand-tied flies

For damaged, defective, or incorrect hand-tied flies, we will review the issue and provide an appropriate replacement, refund, or other remedy consistent with applicable law. Our normal final-sale policy does not eliminate rights relating to goods that are defective or misrepresented.

Returns and refunds

Please contact us before mailing an item back so we can provide instructions if a return is necessary. When a refund is issued, it will generally be returned to the original payment method; timing depends on the payment provider. Any refund of applicable taxes, shipping charges, or return-shipping costs will be handled as required by law.

Rights concerning late, unshipped, undelivered, or legally cancelable orders, and all other non-waivable consumer protections, remain unaffected by this policy.